Saket Shivhare

Why Healthcare Providers Need Better Patient Support Management Hospitals, clinics, and diagnostic centers handle an enormous volume of patient enquiries every single day. Patients call to ask about appointment availability, email to request a copy of a report, message a website chat widget about billing, and follow up repeatedly when nobody gets back to them. […]

If your sales reps are still manually sending follow-up emails, copy-pasting lead details, or chasing down managers for pipeline updates, you’re not running a sales team. You’re running a data entry department. Zoho CRM’s automation engine is one of the most powerful — and most underused — tools in the platform. Most companies set up […]

Customer Relationship Management (CRM) systems are essential tools for businesses of all sizes. However, for small and medium-sized businesses (SMBs), choosing the right CRM is critical for driving sales success. A CRM not only organizes and manages customer interactions, but it also enhances sales processes, increases efficiency, and boosts customer satisfaction. Among the many CRM […]

Artificial Intelligence (AI) is revolutionizing business operations, making processes smarter and more efficient. One standout innovation in this domain is Zia AI from Zoho, an intelligent assistant within Zoho CRM. Designed to enhance customer relationship management, Zia leverages machine learning and data analysis to offer valuable insights, automate routine tasks, and boost productivity. In this […]

Want to know how to use Cadences in Zoho CRM? This post will help you with use cases of cadence and gives step by step guide on how to use Zoho CRM Cadence feature. The arrival of Cadences represents a major development, transforming the way businesses communicate with their customers in an evolving and complicated […]