Zoho CRM Plus is a bundle of Customer facing applications of Zoho including Sales and Marketing & Support Apps. Zoho CRM Plus is unified Customer Experience platform that connects your sales, marketing, and customer support operations. These apps can connect deeply, allowing information to flow from one department to another across the entire customer life-cycle.
This single bundle / platform for all of your customer-facing teams the interface, admin panel, setup process, search bar, and user provisioning have all been unified across departments to give marketers, sales reps, and support personnel a holistic view of every customer.
Zoho CRM Plus Applications:
Zoho CRM Plus includes following 9 applications as a part of bundle
- Zoho CRM
- Zoho Desk
- Zoho Campaigns
- Zoho Survey
- Zoho SalesIQ
- Zoho Projects
- Zoho Motivator
- Zoho Analytics
- Zoho Social
Here are some of the advantages of Zoho CRM Plus
Engagement Across Channels
Customers these days have to be engaged across various channels. The Zoho CRM Plus, unified Customer Experience Platform provides the best customer experience across every channel: phone, email, live chat, surveys, and social media.
The customer-facing teams in the company have the flexibility to collaborate in real time and communicate deliverables across departments. Zoho CRM Plus gives internal teams access to a shared customer database and real-time messaging tools. This enables them to work together and effectively deliver a great customer experience in the entire life cycle of customer.
Intelligence and Insights
Customer insight is key to provide a great customer experiences. Zoho CRM Plus helps your teams gather information and gain insights from the many touchpoints of today’s complex customer lifecycle.
Zoho CRM Plus helps in improving your business processes and making them easy. The complex business complex business processes can be turned into automated, efficient workflows.
All applications of Zoho CRM Plus have mobile apps to help your teams engaged while they are on move.
Single Administration and Setup app:
Despite having nine applications Zoho CRM Plus have a single unified administration and setup console. You can manage your teams as they scale over time, with features like a centralized admin panel and single billing cycle.