Zoho CRM Implementation to Medical Industry

Dhruvsoft provided Zoho CRM Implementation services to one of large scale pharmaceutical and laboratory activities and solutions provider. This company was formed in Aug 2001 having a core competency in building solutions for quality processes of pharmaceutical and laboratory activities and solutions.

Challenges:

The sales team was not able to focus on sales closure. management lacked the clarity on their new business pipeline Marketing, lead generation and sales were not collaboratively functioning. sale reviews did not have enough data points to meet unified decisions Reduced duplication and easy communication flow across the sales and distribution network. Lack of tool to integrate leads sales, order management, customer relationship to understand the market scenario and monitor sales volume fluctuations

Solution:

Zoho CRM integrated with Gmail provided to our clients with the seamless solution they had been looking for. All Company employees use Zoho CRM to communicate and register activities with customers. Instead of using a standard email client, Caliber employees use Zoho CRM with integrated Gmail because it provides a more intuitive and productive way of working. This widespread adoption provides a simple and aggregated view of each customer’s status, helps sales staff provide better customer service and gives management valuable insight into the customers’ experience.

Results:

End to end real-time visibility of inventory. Reduced order processing time.Reduced inventory costs by implementing Order and Warehouse management solutions. With Zoho CRM they have improvised their Sales productivity