Key Takeaways from Zoholics India 2025 – Dhruvsoft Team Insights from Bengaluru

The Dhruvsoft team had the incredible opportunity to attend Zoholics India 2025 in Bengaluru, Zoho’s flagship event that brought together partners, customers, product leaders, and innovators under one roof. This year’s edition was packed with inspiration, innovation, and practical insights, setting the tone for the future of business operations powered by Zoho.

Here’s a curated summary of our key takeaways and experiences from the event:

A Mission Rooted in Empowerment – Keynote by Manikandan Vembu (CEO, Zoho)

Zoho’s CEO, Mr. Manikandan Vembu, opened the event with a clear and powerful message: empowering businesses through simplicity, sustainability, and innovation. He highlighted how Zoho’s product philosophy is designed to eliminate complexity, reduce vendor dependency, and enable long-term customer success.

Whether it’s managing customers, empowering employees, or optimizing operations, Zoho’s unified ecosystem is built to scale with your business, not against it.

The Future Is Intelligent – AI Vision by Sridhar Vembu (Co-Founder & Chief Scientist)

One of the most anticipated keynote sessions came from Mr. Sridhar Vembu, who shared Zoho’s bold and thoughtful approach to Artificial Intelligence. Instead of chasing hype, Zoho is focused on meaningful, context-driven AI.

The unveiling of Zoho AI Agents was a major highlight—these are customizable, purpose-driven AI assistants integrated into Zoho apps like:

• Zoho People
• Zoho Projects
• Zoho Workplace
• Zoho WorkDrive
• Zoho Desk
• Zoho Creator
• Zoho Notes

These agents will augment human work, enhance productivity, and be distributable within teams, showcasing Zoho’s commitment to democratizing AI access.

Product Innovations: A Closer Look at What’s New

From live product demos to hands-on workshops, we explored key Zoho product updates:

Cross-App AI Automation

A live demonstration revealed how Zoho’s AI can scan incoming emails, analyze intent, check workload distribution, and assign tasks all using a single AI prompt. This feature seamlessly connects Mail, CRM, Desk, People, and other apps.

Zoho Creator + AI + Custom Runtimes

Build mobile/web apps from a simple prompt, tweak logic or UI visually, and deploy using Docker with multi-language support. This gives true freedom to developers and dramatically reduces app development time.

Zoho for Healthcare

A full-stack healthcare platform managing all stages of patient care—from registration to discharge, pharmacy, and billing—integrated with AI for faster, smarter outcomes.

Zoho Classes (EdTech Stack)

A unified platform that replaces standalone tools. It combines learning, tutoring, assessments, and communication into one seamless system—ideal for educational institutions.

Tailored CRMs for Every Industry

Another exciting announcement was Zoho’s introduction of Vertical CRMs—customized solutions purpose-built for:

• Real Estate
• Ed-Tech
• Hospitality
• Healthcare
• Medical Practitioners and more.

These industry-specific CRMs allow businesses to hit the ground running with tailored workflows, fields, and automations. They’re now available upon request and can be configured with partner support.

1:1 Expert Sessions & Networking Highlights

Our team had valuable one-on-one interactions with product teams from:

• Zoho DX Team (Developer Experience)
• Zoho CX Team (Customer Experience)
• Zoho EX Team (Employee Experience)

These sessions helped us uncover hidden features, suggest product improvements, and directly resolve pain points we’ve experienced in client implementations.

Expo Zone: A Playground of Possibilities

The Expo Zone was buzzing with energy, featuring demo pods, live Q&As, and behind-the-scenes previews of upcoming capabilities. We explored innovations across:

• Zoho Backstage – event management reimagined
• Zia AI – smarter, context-aware predictions and automation
• Zoho Analytics – advanced BI for actionable insights

“It Takes Time” – A Thoughtful Message

The day began with a compelling address by Praval Singh, who reminded us that “extraordinary takes time”. It was a powerful narrative to reflect Zoho’s patient, purposeful journey—building software not just for today, but for decades to come.

Final Thoughts: Dhruvsoft’s Perspective

Zoholics India 2025 reaffirmed why Zoho remains at the forefront of innovation, not just for what they build, but how they build it.

With AI, verticalization, and seamless integration leading the charge, Zoho isn’t just catching up in the AI race—they’re redefining it. Their grounded, product-first, user-centric approach ensures businesses of all sizes have a strong, scalable, and secure digital foundation.

Ready to implement these new Zoho innovations for your business?

The Dhruvsoft team is already exploring how to bring these new features into our client ecosystems. Let’s talk if you’d like to explore AI Agents, Vertical CRMs, or any of the new updates tailored to your industry.